Refund policy

Return and Refund Policy

At Comvella, we are committed to your satisfaction. Each product is carefully inspected and manufactured according to international quality standards. We recommend carefully reviewing product descriptions, especially size, color, and style, before placing your order.

However, if you are not completely satisfied with your purchase, we are here to help.

Returns

You may request a return within 30 days of receiving your order.

Return Eligibility

To be eligible for a return, the following conditions must be met:

The item(s) must be in their original condition, unused, with tags and packaging intact
Proof of purchase (order number or receipt) must be provided
For damaged or defective products, please provide a detailed description and clear photos of the issue

❌ Non-returnable items include:

Underwear or custom-made/personalized items
Sale items or store credit/gift card purchases
Items showing visible signs of use, such as stains, odor (e.g., perfume), deformation, or damaged packaging

Refunds

You may request a refund within 30 days of receiving your order under the following conditions:

✅ Eligible for Refund (Quality Issues)

If the product has clear quality issues such as:

Broken stitching or seams
Broken or loose elastic bands
Damaged hooks or closures

In these cases, a full refund will be issued, and you will not be required to return the item.

🤝 Refunds for Personal Reasons

If there are no quality issues and the return is due to personal reasons (such as wrong size or change of mind), we offer two options:

Full refund — customer covers return shipping cost
Partial refund (20%–50%) — you may keep the item

Note: Sale or discounted items with quality issues are still eligible for a full refund.

Refund Processing Time

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–7 business days, depending on your payment provider.

If your payment method has changed, please notify us in advance.

If more than 15 business days have passed since approval, please contact us at:

us@comvella.com

Exchange Policy

We only offer free replacements for defective or damaged items.

For exchanges due to personal reasons:

Please contact us within 60 minutes of placing your order at us@comvella.com
For requests within 7 business days after receiving your order, please email us and we will provide the best possible solution

Return Shipping

To initiate a return or exchange:

Email us@comvella.com with your order number, reason, and supporting evidence (e.g., photos)
We will provide the nearest return address and instructions

🚚 Shipping Costs:

All shipping fees are non-refundable
Return shipping costs are the customer’s responsibility
For items over $10, we strongly recommend using a trackable shipping method

Lost or Undelivered Packages

If your tracking shows “Delivered” but you did not receive the package:

Please contact us with:

Tracking number
Proof of non-receipt
Any postal documentation or stamps (if available)

We will investigate and assist in locating or compensating the item.

Contact Us

If you have any questions about this Return and Refund Policy, please contact our customer support team at: