Shipping policy
Order Processing
We process all orders within 1–2 business days.
Once your order ships, you will receive a confirmation email with a tracking number (tracking may not be available for some free-shipping orders).
Shipping Time
Estimated delivery times:
- United States: 7–15 business days
- Canada / Europe: 7–15 business days
- Australia / New Zealand: 7–15 business days
- Asia: 7–15 business days
- Central & South America: 15–25 business days
- Africa: 15–30 business days
Delivery times are estimates and may vary due to customs or seasonal delays.
Shipping Fees
Shipping costs are calculated at checkout.
Some orders may qualify for free shipping depending on promotions or order amount.
Lost or Missing Packages
If tracking shows “Delivered” but you didn’t receive your package, please contact us with your tracking number.
We will help you investigate with the carrier.
We are not responsible for lost packages caused by an incorrect shipping address provided by the customer.
Split Shipments
Items in the same order may be shipped separately depending on inventory and warehouse availability.
Customs & Import Fees
International orders may be subject to customs duties or import taxes.
These fees are the customer’s responsibility.
Insured Shipping
If you select Priority + Insured Shipping, your order is protected in case of loss or damage, and we can resend or refund it.